Tech Support for Lau Scientific

If you are having problems, try these steps first.
If you need further help email lausci@cts.com and write TECH in the subject heading.

Mail to Tech Support click here

Register your programs by sending an email to lausci@cts.com and writing REGISTER in the subject heading.

Please register your products by clicking here

1.) Make sure you install the program exactly as the instructions indicate. These programs only install correctly one way. Make sure there are NO other programs running on the desktop or in the background. Turn off anti-virus software.

2.) My CD-Rom Drive does not recognize the CD. There are no files. Try the program on another computer if it is available. This will help you trouble shoot the problem and determine if it is the drive or the cd-rom disc with the program on it. If you are sure the drive is not faulty, the CD-Rom you received is probably defective. Contact the place where you purchased the program and get another one.

3.) During installation, a window says "An access violation occurred while copying the file. C:/WINDOWS/SYSTEM/SHDOCVW.DLL or C:/Windows/system/RichEd32.dll or any other .DLL file. Check to make sure the .DLL files on your computer have not been switched to "read only". They should never be "read only". Some other program or virus may have changed these files. If they are "read only", find the file and - right click and change the status.

4.) The lower window in the Materia Medica is black and the help file text is blank. Durring installation it probably said something like - The destination file is write protected Windows\System\COMDLG32OCX Richtx32ocx. Find these files and right click to remove write protection.

5.) I've installed the program and it says it needs a registration number to run. It also says - or you must put the CD-Rom in the drive. This is an anti-theft device. When the program starts up it looks for a small bit of code on the CD-Rom to open the program. Only programs that have been downloaded from the internet use the registration number to open the program. Or, you can upgrade below.

6.) I can't get the program downloaded from the internet. All downloading issues should be directed to the company you are downloading from. After you download the program, you unzip it, then find the red diamond .exe file in the folder and double click it. This starts the installation of the program. You will also need some unlock numbers from the download distribution company.

7.) I am doing everything as per your instructions. CD in, starts to load then at about 5% it just says, 'cannot read source files'. You have a defective CD-Rom or you are using a Mac. This is not a Mac program.

Upgrade the Instant Home Medical Adviser version of the Homeopathic and Herbal Remedy Finders Now!
Just $14.95

With the upgrade you get:

83 new herbs
14 new homeopathic remedies
21 new pictures
22 new ailments in the Herbal Remedy Finder
12 new properties and benefits.

Registration Code -

The Remedy Finders require the CD-Rom for operation. This security feature can be overridden with a registration code.

Get your unique registration code and never have to load the CD-Roms to use either of the Remedy Finders.

Instructions: Just download the file and open it. There will be two databases. One is the "herbal.mdb" Open the Herbal Remedy Finder folder in your program folder and copy the new database over the old one. The other is the "homeopat.mdb". Copy and paste this file over the old file of the same name in the Homeopathic Remedy Finder folder in your program folder. This will upgrade both programs.

Type in the Key code when prompted.